We are seeking a proactive and client-focused Client Services Specialist to support and grow our Retail & Consumer Products (Hardline) business. This role is responsible for managing client accounts, coordinating cross-functional activities, and delivering exceptional service throughout the testing lifecycle. The ideal candidate combines strong technical understanding with excellent communication skills to ensure client satisfaction, operational efficiency, and commercial success.
Job Responsibilities:
Manage and coordinate assigned client accounts to ensure timely, accurate, and profitable delivery of services
Clearly document, communicate, and maintain program requirements across internal teams
Collaborate closely with Operations, Quality Assurance, Support Services, Sales, and
Business Development teams to deliver a seamless client experience
Prepare client proposals, reports, technical documentation, and leverage data insights to enhance program value
Provide technical consultation directly to clients or through coordination with internal subject matter experts
Respond promptly and professionally to client inquiries and follow up on requests
Build strong client relationships through proactive communication and understanding of client needs
Anticipate client requirements and deliver solutions in a timely and effective manner
Support participation in trade shows, client visits, and technical conferences when required
Partner with business support teams to ensure accurate and timely billing
Provide technical guidance and support to internal stakeholders when needed
Maintain up-to-date knowledge of industry standards, procedures, and client expectations
Ensure compliance with company policies, including code of conduct and security practices
Perform other duties as assigned
Bachelor's degree (or equivalent) with approximately 4 years of relevant experience in client services, account management, or technical services
Familiarity with industry standards, associations, and best practices related to product testing or consumer products is an advantage
Strong working knowledge of MS Office (Word, Excel, Outlook) and relevant internal systems (e.g., LIMS or equivalent)
Excellent written, verbal, and interpersonal communication skills, with the ability to engage effectively with clients and internal stakeholders
Strong problem-solving skills with the ability to identify issues and deliver practical solutions
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment