Client Support Center Trainee

Mô tả công việc
Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
Client Servicing
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
Provide "in office" research, administrative and operational support to senior staff
Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc
Ensure client service deliverables are aligned with the regional client service standards
Functional/ Technical
Maintain an accurate and up-to-date knowledge on research techniques and applications
Integrate multiple data sources to answer business issues
Perform quality checks on all reports for alignment to request, accuracy and correctness
Ensure standard operating procedures within area of responsibility are observed
Recommend improvements in work processes within area of responsibility