Cloud Engineer

Company Overview

Huawei is a global technology leader. Our Cloud business leverages decades of expertise in ICT and AI to provide secure, reliable, and innovative cloud services.

In Vietnam, we partner with leading enterprises in key sectors like finance, manufacturing, telecommunications, and internet. We deliver tailored cloud solutions to drive their digital transformation and growth.

Position Summary

As a Technical Account Manager (TAM), you will serve as the primary technical point of contact and a trusted advisor for our key clients in Vietnam. We are looking for a high-energy, proactive professional who possesses a solid technical foundation and a "hands-on" mindset. You will bridge the gap between complex client requirements and our cloud ecosystem, ensuring exceptional service availability and rapid incident resolution.

Key Responsibilities

1. Operational Agility & Incident Management: Act as the first responder for technical inquiries and critical incidents. Own the end-to-end resolution process with a high sense of urgency to minimize client downtime.
2. Technical Advocacy & Implementation: Provide hands-on support for cloud architecture configurations, including but not limited to compute, storage, networking, and security settings.
3. Cross-Border Coordination: Serve as a linguistic and technical bridge between local Vietnamese clients and the Global Headquarters (China). Translate business pain points into technical requirements for the R&D team.
4. Service Lifecycle Management: Conduct regular Technical Service Reviews (TSR) and Root Cause Analysis (RCA) for incidents. Proactively identify operational risks and provide optimization suggestions.
5. Technical Enablement: Assist clients in onboarding and adopting new cloud features through live demonstrations, workshops, and technical documentation.

Qualifications

• Technical Foundation: Bachelor's degree in Computer Science, Information Technology, or a related field. Solid understanding of Linux/Unix environments and core networking protocols (TCP/IP, DNS, HTTP/HTTPS)
• Hands-on Capability: Proven ability to troubleshoot technical issues across various layers (OS, Network, Database). Familiarity with CLI tools and basic scripting (Shell or Python) is a strong plus.
• Cloud Literacy: Basic experience with at least one major cloud provider (e.g., AWS, Azure, GCP, Huawei Cloud, AliCloud). Associate-level cloud certifications are highly preferred.
• Core Competencies: Exceptional "Sense of Urgency," strong analytical thinking, and the ability to maintain composure under high-pressure scenarios
• Multilingual Proficiency: Proficient in either English or Chinese(Preferred).

WORKING TIME AND BENEFITS:

• Monday to Friday ([protected info]).
• Global Leading Platform: Join a global technology leader and realize your career aspirations on the fast-growing Huawei Cloud platform.
• Strategic Projects: Engage directly with the most valuable industry leaders and cutting-edge digital projects. Your performance directly translates to substantial rewards and rapid career advancement.
• Growth Opportunities: We value talent development. Local talents have chance to participate in advanced training in China or other Asia-Pacific countries.
• Comprehensive Incentive Package: Highly competitive compensation structure accompanied by a full benefits package.