Club InterContinental Supervisor
InterContinental Hanoi Westlake
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- Giới thiệu công ty
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Mô tả công việc
• Monitor Club InterContinental personnel to ensure Club InterContinental's Guests consistently receive all benefits, repeat guests and other VIP's receive special recognition and service.
• Inspects all VIP rooms prior to arrival
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions as to include:
- Priority Club and regular guest welcome letters
- Solicitation of Priority Club applications
- Attending to special requests by guests
- Develop and implement guest telephone contact systems
• Compile, analyses and control Club InterContinental costs.
• Schedule and attend regular Club InterContinental guest cocktail parties and social engagements in an effort to further improve on service delivery
• Review arrival lists for all Club InterContinental arrival guest and VIPs to check room allocations, amenities, and special requests.
• Prepare requisitions for amenities on a timely basis
• Overall responsible for ensuring and maintaining the entire range of services offered for the Club InterContinental and the aim to maximum guest satisfaction
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• Organize and conduct regular meeting for all Club InterContinental staff to facilitate communications and smooth operations
• Work within the company's Human Resource Management System to ensure the departmental performance of staff is very productive.
Yêu cầu
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Problem solving, reasoning, motivating, organizational and training abilities.
Good writing skills
Leadership Skills
Qualifications
Diploma in Hotel Management, Food & Beverage, or related field.
Experience
3 years related experience, including supervisory experience, or an equivalent combination of education and experience.
Quyền lợi
- Health care insurance for personal at least 6 months and for the family after working 2 years
- 24/7 accident insurance- At least 14 annual leave, 2 days off/week
- Relocation, Repatriation allowance
- Rest & Relaxation., Home leave allowance
- Accommodation, uniform, transportation, and meal are provided
- Service charge as revenue
- International working environment
Thông tin khác
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Trưởng ca/ Giám sát
Cập nhật
13/[protected info]
Thông tin chung
- Ngày hết hạn: 15/04/2023
- Thu nhập: Thỏa thuận
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.
InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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