Club Service Agent

MAIN DUTIES
- To check and prepare Club Rooms and Suites arrivals/departure and assign rooms for incoming guests according to room rates and guests requests
- To handle all mails, facsimiles, messages, special requests and provide information and assistance to the guests
- To escort each guest to their rooms after check-in registration, as well as to the lobby after completion of departure processing
- To attend to guest' requests promptly, efficiently and to report to the Supervisor or Assistant Manager for service recovery and follow up
- To provide cheerful, courteous and efficient service each time and to meet with every guest's request promptly
- To ensure the set-up at the Lounge is ready for daily breakfast and evening cocktails and the food is sent by F&B on time
- To perform any other activities or tasks as directed by the Club Floor Supervisor or Management.