Cluster Executive Housekeeper

​1. Business Performance
​Prepare periodical department budget & forecast, manage all operational costs within budgets.
​Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.
​Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals.
​Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
​2. Operation
​Compile and update Standard Operating Procedures for all areas of responsibility periodically.
​Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
​Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
​Conduct quality control inspections of all areas of the hotel and share results with the team.
​Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
​Conduct monthly Staff Meetings and daily briefings with Operational Managers.
​Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
​Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
​3. Team Management
​Interview, select and recruit Housekeeping employees.
​Identify and develop team members with potential.
​Conduct performance review with the team.
​Constantly monitor team members' appearance, attitude and degree of professionalism.
​Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
​Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
​Prepare payroll and gratuity reports.
​Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
​Manage organization and cleanliness of departmental areas by conducting weekly walk through.
​Perform other duties assigned by the Management.