Cluster Learning & Development Manager

TRIBE & ibis Styles Phu Quoc Thom Island
Location: Phu Quoc, Vietnam | On-site
Accor is a world-leading hospitality group with over 45 hotel brands and 5,600 properties worldwide. With more than 290,000 team members, Accor is committed to delivering exceptional guest experiences through innovation, service excellence, and a strong people-oriented culture.
TRIBE & ibis Styles Phu Quoc Thom Island are two exciting new hotel brands joining the Accor portfolio in Phu Quoc, Vietnam. As part of our pre-opening journey, we are looking for passionate and talented professionals to join our team and contribute to building a strong learning culture across both properties.
Role Description The
Cluster Learning & Development Manager
is a full-time, on-site position based in Phu Quoc, responsible for leading and managing Learning & Development activities across TRIBE & ibis Styles Phu Quoc Thom Island.
This role will drive the development and implementation of training strategies, ensuring all Heartists are equipped with the necessary knowledge, skills, and service standards to deliver exceptional guest experiences.
Key responsibilities include conducting Training Needs Analysis (TNA), developing annual training plans, coordinating and delivering training programs, and ensuring compliance with Accor brand standards and operational requirements.
The role will work closely with the Cluster General Manager, Cluster Heads of Departments, and People & Culture team to support leadership development, talent management, succession planning, and employee engagement across both properties.
The Cluster Learning & Development Manager will also monitor training effectiveness, manage learning systems, prepare training reports, and continuously improve learning initiatives to support business performance and service excellence.
Qualifications
Bachelor's degree in Human Resources, Education, Business Administration, Hospitality Management, or a related field.
Proven experience in Learning & Development, preferably within the hospitality industry.
Previous experience in a hotel pre-opening environment or multi-property/cluster role is highly desirable.
Strong knowledge of Training Needs Analysis (TNA), training planning, and program implementation.
Experience in designing and delivering classroom training, on-the-job training, and leadership development programs.
Familiarity with Learning Management Systems (LMS), training administration, and training evaluation.
Strong coaching, facilitation, communication, and interpersonal skills.
Ability to work closely with HODs and hotel leadership teams to identify training needs and develop talent.
Good analytical, organizational, and reporting skills.
Good command of English and Vietnamese.
Why Join Us?
Opportunity to be part of two exciting new Accor hotel brands.
Be involved in the pre-opening journey of TRIBE & ibis Styles Phu Quoc Thom Island.
International working environment with career development opportunities within Accor.
Competitive salary and benefits package.
Staff accommodation and duty meals.
Opportunities for professional training and development.