JOB DESCRIPTION:
· Deliver high-standard customer service and face-to-face support.
· Represent COBI Towers & COBI Work with a proactive, professional, and service-oriented image.
· Keep the reception area clean and tidy; maintain neat uniform and professional appearance.
· Greet visitors in person and by phone in a polite and friendly manner.
· Record and monitor visitor entry when required.
· Receive service requests/complaints from tenants and forward them promptly to relevant teams.
· Document tasks, follow up, and ensure smooth progress and completion.
· Adhere to building security policies and procedures.
· Receive and dispatch mail/parcels and update the mail log.
· Identify and respond proactively to tenants' and visitors' needs.
· Support office/phone setup and administrative requests for members.
· Assist in preparing member events and community activities.
· Handle administrative, secretarial, mail and delivery tasks as requested.
· Manage member check-in and check-out procedures.
· Answer phone calls professionally and efficiently.
· Coordinate with IT for basic on-site technical issues.
· Maintain relationships with vendors to support operations and member experience.
· Identify upselling and cross-selling opportunities to increase revenue.
· Support the regional operations team in improving efficiency and productivity.
Perform other duties assigned by the Property Manager/General Manager.
REQUIREMENTS:
· Demonstrate good verbal and written English skills.
· Demonstrate good communication skills.
· Have a teamwork spirit and strong work ethics.
· Possess an ability to work in a fast-paced, dynamic team environment.
· Be willing to learn new functions, procedures and recognize opportunities to improve.
· Ability to prioritize, planning skills, well-organized, multitasking.
· Presentation skills, Complaint handling skills.
· Ability to analyze situations, evaluate alternatives and come up with workable solutions.
· Be Creative, enthusiastic, responsible and "can-do" attitude.
SALARY: NEGOTIATE (MINIMUM 15.000.000 GROSS)
BENEFITS:
· Company-provided laptop/desktop; company car available for business trips
· Opportunities to attend overseas exhibitions, research programs, and Korea trips (for outstanding employees)
· Full salary-based social insurance coverage
· Free coffee, tea, and soft drinks at the office
· Employee discounts on all COBI GROUP products
· Foreign language training support: 50% of monthly tuition (up to 1,000,000 VND/month)
· Child tuition support: 500,000 VND per child (from 3 years old). Up to 2 children per employee
· Domestic & international business trips: All expenses covered by the company. Additional daily travel allowance
· Overtime compensation in accordance with Labor Law
· Annual health check-up
· Salary review once per year & 13th-month salary
· Seniority allowance: +300,000 VND/year (after every 12 months of service)
· 12 days of annual leave
· Trade Union membership upon signing official labor contract, with full benefits for holidays, birthdays, and welfare programs
OTHER INFOMATION:
· Time to work:
· Shift 1: 8:00 - 16:30
· Shift 2: 9:30 - 18:00
· Shift 3: 11:00 - 19:30
· From Mon to Sun (1 day off/week)
· Location: 16Fl, Cobi Tower II, 2-4 street 8, Tan My Ward, HCMC.
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