Collections Manager (Field)

Homebase is looking for a talented candidate to join the team as a Collections Manager to oversee our collection process, and be responsible for contacting customers and clients who have outstanding payments, negotiating repayment plans, and ensuring timely payments.
Upon joining Homebase, you will assume the following responsibilities:
- Manage a portfolio of accounts receivable, ensuring timely collection of outstanding payments;
- Contact or visit customers and clients to negotiate payment plans and resolve outstanding payments;
- Act as the primary point of contact for collections-related inquiries and disputes;
- Maintain accurate and up-to-date records of all collections activities;
- Collaborate with Sales, Finance, and Legal teams to resolve complex collection issues and develop appropriate strategies for recovery;
- Stay up-to-date with relevant industry regulations and compliance requirements to ensure all collection activities adhere to legal and ethical standards;
- Analyze and report on collection performance metrics (recovery rates, delinquency rates, average collection periods) to management;
- Identify trends and patterns in customer payment behavior and make recommendations for process improvements to optimize receivables recovery;
- Other tasks assigned by the line manager.