Mô tả công việc
Field-force System & Platform Leadership: Manage digital platform, which is company's B2B e-commerce portal for healthcare products. This will include:
- Strategies for organizing promotional activities to increase user engagement.
- Procedures for communicating new system functionalities and conducting customer training.
- The process for creating marketing materials like banners and pop-ups.
- The protocol for coordinating with the technical team to resolve system issues.
E-Contract System Administration:
- The process for user training and support.
- System maintenance and follow-up procedures.
- Coordination with the vendor for issue resolution and system enhancements.
Key Measurements for Success:
Field-force System & Platform Metrics:
- The percentage increase in the user adoption rate.
- User engagement metrics, such as daily/monthly active users and session duration.
- Define success metrics for promotional activities, like participation rates and return on investment.
- Customer satisfaction scores (CSAT) related to training and support.
E-Contract System Metrics:
- System performance, such as uptime and issue resolution time.
- User satisfaction and adoption rates for the new system.
- Operational efficiency gains, such as a reduction in contract processing time or error rates.
Yêu cầu
- Bachelor's degree in Business, Information Technology, or a related field.
- Proven experience in system management, platform administration, or equivalent roles.
- Strong hands-on experience in managing and optimizing system automation processes.
- Solid data analytical skills with the ability to interpret platform metrics and drive data-backed decisions.
- Excellent stakeholder management skills with a track record of collaborating effectively across diverse teams.
- Prior experience working within the pharmaceutical or healthcare industry.
- Familiarity or direct experience with B2B e-commerce platforms and digital portals.
- Practical knowledge and hands-on experience in managing contract management systems (E-Contract platforms).
- Strong System Management: Ability to oversee, maintain, and enhance digital platforms and systems effectively.
- Excellent Communication & Training: Capable of conveying complex system functionalities and conducting training for diverse user groups.
- Outstanding Organizational Skills: Ability to prioritize tasks, manage projects, and coordinate multiple system activities simultaneously.
- Robust Problem-Solving: Analytical mindset to troubleshoot issues, coordinate technical solutions, and optimize operational workflows.
- Active Collaboration: Ability to work cross-functionally with technical teams, vendors, and business partners.
- High Adaptability: Flexibly adjusting to technological changes, system enhancements, and evolving business requirements.
Quyền lợi
Thưởng
13th month salary and performance bonus
Chăm sóc sức khoẻ
health insurance for you and your children
Nghỉ phép có lương
18 days of annual leave
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Nơi làm việc
- Etown Central, 11 Doan Van Bo street, Ward 13, District 4