Community Operations Specialist (Bangkok Based)
Tdcx Malaysia (Teledirect Telecommerce Sdn Bhd)
Địa điểm làm việc: Nước Ngoài
Hết hạn: 25/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thoả thuận
Loại hình: Toàn thời gian
Kinh nghiệm: 2 năm
Mô tả công việc
Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
Assist our community and help resolve inquiries empathetically, accurately and on time.
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
Recognize trends and patterns, escalating any issues outside company policy to the global team.
Ensure confidentiality, security, integrity and privacy of data as top priority.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Assist our community and help resolve inquiries empathetically, accurately and on time.
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
Recognize trends and patterns, escalating any issues outside company policy to the global team.
Ensure confidentiality, security, integrity and privacy of data as top priority.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Yêu cầu
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
Ability to work with technology well and is naturally tech savvy.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
Excellent verbal and written communication skills in English and the language of the supporting market.
Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
Ability to work with technology well and is naturally tech savvy.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
Excellent verbal and written communication skills in English and the language of the supporting market.
Quyền lợi
Attractive remuneration, great perks for foreign employees.
Comprehensive life and medical, privilege insurance, and Thailand social security insurance.
Paid leave: annual leave, sick leave, public holiday.
Relocate package: 1 way flight ticket, visa and work permit support.
World-class workspaces.
Monthly engaging activities, birthday gift and recognition programs.
Strong learning and development plans for your career growth.
Positive culture for you to "BeMore" at work.
Easy to locate area with direct access to public transport (MRT, BTS, Bus).
Be coached and mentored by experts in your field.
Join a global company, winner of hundreds of industry awards.
Comprehensive life and medical, privilege insurance, and Thailand social security insurance.
Paid leave: annual leave, sick leave, public holiday.
Relocate package: 1 way flight ticket, visa and work permit support.
World-class workspaces.
Monthly engaging activities, birthday gift and recognition programs.
Strong learning and development plans for your career growth.
Positive culture for you to "BeMore" at work.
Easy to locate area with direct access to public transport (MRT, BTS, Bus).
Be coached and mentored by experts in your field.
Join a global company, winner of hundreds of industry awards.
Thông tin khác
Địa điểm làm việc
- Nước Ngoài
Thời gian làm việc
• Working time: Shifting
- Nước Ngoài
Thời gian làm việc
• Working time: Shifting
Thông tin chung
- Thu nhập: Thoả thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 25/12/2024
Giới thiệu công ty
Xem trang công ty
WHO IS TDCX?
We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients' customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 350 industry awards for...
We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients' customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 350 industry awards for...
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