Community Operations Specialist - Vietnam Market (Social Media Account)

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.



Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!



Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• Premium workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company with 25 years of experience and more than 270 industry awards



What is your mission?

• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.



• Assist our community and help resolve inquiries empathetically, accurately and on time.



• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.



• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.



• Recognize trends and patterns, escalating any issues outside company policy to the global team.



• Ensure confidentiality, security, integrity and privacy of data as top priority.



• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.