Compliance Outreach (Nightshift, Fluent English)

The Compliance Outreach Specialist position acts as a first contact group for EDI testing initiatives for clients' supplier onboarding. The Position managed high-volume touch points such as performing outbound calls and emails and supporting inquiries, implementing EDI platform (Compliance Engine), validate EDI trading partner certification, generating and providing reports and ongoing support to clients.
Working hours: 10PM -7 AM. Monday - Friday (full nightshift)
Working location: Quality Tech Solution Complex, Tan Chanh Hiep Ward, District 12
Job description:
As a Compliance Outreach Specialist, you will:
• Serves as the primary point of contact for client's suppliers when adding on new trading relationships in compliance engine.
• Place phone calls to suppliers on client provided list.
• Send email notifications of upcoming and current EDI testing initiative and EDI platform upgrade.
• Provide suppliers with guidance and walkthrough on registration and compliance testing.
• Generate and update templates for project initiative, upgrade and/or EDI compliance requirements to clients.
• Build SAM's template for new clients. Utilize SAM proprietary solution to streamline outreach initiatives.
• Provide support on questions regarding project onboarding initiative, upgrade and/or EDI compliance requirements.
• Participate and assist in client meetings.
• Provides timely updates to the customer, suppliers and team members to ensure all involved parties understand the progress of the outreach initiatives.
• Keeps project status, customer communication, and other key information up-to-date.
• Assist on inter platform migrations and learn new TrueCommerce's applications
• Conduct research, analyze and generate suppliers' onboarding report.