Mô tả công việc
The Compliance Outreach Specialist position acts as a first contact group for EDI testing initiatives for clients' supplier onboarding. The Position managed high-volume touch points such as performing outbound calls and emails and supporting inquiries, implementing EDI platform (Compliance Engine), validate EDI trading partner certification, generating and providing reports and ongoing support to clients.
Working hours: 10PM -7 AM. Monday - Friday (full nightshift)
Working location: Quality Tech Solution Complex, Tan Chanh Hiep Ward, District 12
Job description:
As a Compliance Outreach Specialist, you will:
• Serves as the primary point of contact for client's suppliers when adding on new trading relationships in compliance engine.
• Place phone calls to suppliers on client provided list.
• Send email notifications of upcoming and current EDI testing initiative and EDI platform upgrade.
• Provide suppliers with guidance and walkthrough on registration and compliance testing.
• Generate and update templates for project initiative, upgrade and/or EDI compliance requirements to clients.
• Build SAM's template for new clients. Utilize SAM proprietary solution to streamline outreach initiatives.
• Provide support on questions regarding project onboarding initiative, upgrade and/or EDI compliance requirements.
• Participate and assist in client meetings.
• Provides timely updates to the customer, suppliers and team members to ensure all involved parties understand the progress of the outreach initiatives.
• Keeps project status, customer communication, and other key information up-to-date.
• Assist on inter platform migrations and learn new TrueCommerce's applications
• Conduct research, analyze and generate suppliers' onboarding report.
Yêu cầu
• Previous data entry experience preferred
• Fluent in English. Must be able to verbally communicate effectively with customers.
• Ability to convey easy and coherent information via email
• Basic to moderate familiarity with Microsoft Outlook, Word and Excel.
• Must be customer focused.
• Strong attention to details. Analytical, Critical Thinker.
• Having sense of urgency and ability to work effectively under pressure.
• Must know how to research utilizing the Internet and Intranet.
• Ability to understand HTML, ANSII, X-12
Quyền lợi
Attractive package
Nightshift bonus: base salary x 130% (as prescribed in labor codes), Nightshift allowance
Meal allowance
Social insurance applied from probation, private healthcare package applied after probation
2-month probation with 100% salary
13-month salary (pro-rated)
Up to 17 paid leaves/year
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: Quang Trung Solutions Complex, Tan Chanh Hiep, District 12, Quận 12
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 22:00 đến 07:00)