Concierge Agent (Nhân Viên Hỗ Trợ Thông Tin Khách Hàng)La Festa Phu Quoc Curio Collection by Hilton
Nơi làm việc: Kiên Giang
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, In ấn - Xuất bản, Khách sạn - Nhà hàng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 07/10/2024
Hạn nộp: 07/12/2024
Mô tả công việc
- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
- to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
- The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
- Provides guests with information about attractions, facilities, services, and activities in or outside the property.
- To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
- To ensure that guest luggage records are accurately maintained and all special requests are met.
- Provide support to Management as required, in cases of emergency.
- Project a professional manner with an emphasis on hospitality and Guest service.
- Maintain a clean, healthy, and safety working area.
- Coordinates guest requests for special services or equipment with the appropriate department.
- Contacts roomed guests periodically to ascertain any special needs.
- Handles guest complaints and solve problem to the degree possible.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 12 - 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Service Charge
- Others benefits.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
- to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
- The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
- Provides guests with information about attractions, facilities, services, and activities in or outside the property.
- To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
- To ensure that guest luggage records are accurately maintained and all special requests are met.
- Provide support to Management as required, in cases of emergency.
- Project a professional manner with an emphasis on hospitality and Guest service.
- Maintain a clean, healthy, and safety working area.
- Coordinates guest requests for special services or equipment with the appropriate department.
- Contacts roomed guests periodically to ascertain any special needs.
- Handles guest complaints and solve problem to the degree possible.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 12 - 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Service Charge
- Others benefits.
Yêu cầu
- At least 1 year in a supervisory level position in Concierge operation.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
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La Festa Phu Quoc Curio Collection by Hilton việc làm
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Vị trí Concierge Agent (Nhân Viên Hỗ Trợ Thông Tin Khách Hàng) do công ty La Festa Phu Quoc Curio Collection by Hilton tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Concierge Agent (Nhân Viên Hỗ Trợ Thông Tin Khách Hàng) hoặc công ty La Festa Phu Quoc Curio Collection by Hilton ở các link phía trên
Giới thiệu công ty
La Festa Phu Quoc Curio Collection by Hilton việc làm
Tầng 2, tòa nhà Sun Home Phú Quốc, Khu Phố 6, Phường An Thới, thành phố Phú Quốc, tỉnh Kiên Giang, Việt nam
Quy mô: Từ 101 - 500 nhân viên