Concierge - autograph saigon
Vinpearl Landmark 81, Autograph CollectionĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 30/04/2024
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc
Education High school diploma/G.E.D. equivalent
Related Work Experience No related work experience is required
Supervisory Experience No supervisory experience is required
Related Work Experience No related work experience is required
Supervisory Experience No supervisory experience is required
Quyền lợi được hưởng
Competitive salary & Service charge
12 annual leave days per year
05 working days per week - 2 days off per week
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
13th salary month.
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.
12 annual leave days per year
05 working days per week - 2 days off per week
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
13th salary month.
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.
Nộp hồ sơ liên hệ
Bộ Phận Nhân Sự
Vinpearl Landmark 81, Autograph Collection
Giới thiệu công ty
Xem trang công ty
Vinpearl Landmark 81, Autograph Collection is expected to serve as Vietnam's first Autograph Collection hotel. The lifestyle hotel will join a diverse and dynamic collection of over 260 independent hotels around the globe hand-selected for their inherent craft and distinct perspective on design and Xem thêm...<>
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