Concierge Supervisor - Giám Sát Hành LýWafaifo Hội An Resort

- Keep the working area clean and tidy always.
- Ensure smooth and fast baggage handling for all arrival/departure guests.
- Maintain close relationships with Guest Relation as well as other departments.
- Attend all guest calls for Bell stand / Door Services related services.
- Delegate bell boys to pick up the baggage from guest rooms.
- For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.
- Check the inventory of items on loan and all items are collected at the time of on or before check-out.
- All baggage movements are tagged and recorded.
- Ensure left the luggage forms are filled and duly signed by the guest and also all applicable policies are explained to the guest.
- Guest Messages are distributed properly and accurately.
- Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
- Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
- The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
- Always given support to observes safety and security rules.
- Alert the management of any unattended packages and strangers found on the premises.
- Check the daily arrival list for VVIPs or guests with functional needs.
- Prepare for group movements and ensure enough staffing is in place to handle groups.
- Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
- Recognize all returning and VIP guests, and welcome them back.
- Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
- Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
- Assist guests with their luggage and try to acknowledge them by name.
- Make deliveries to guest rooms as instructed.
- Check all resort bicycles follow the check-list and make sure that they are all in good conditions and enough.
- Support guest for bicycles borrow process and make sure they are sign in the form and disclaimer.
- Make sure cold towels are well prepared and enough for whole days.
- Be aware of daily hotel activities, and group and VIP arrivals.
- Communicate special guest requests to the assistant to Guest Relation and Manager on Duty.
- Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
- Assist the security team in scanning all guest luggage.
- Offer assistance to all guests at times.
- Provide an efficient luggage storage, delivery, and collection service.
- Perform any other work as and when assigned by the management.