Mô tả công việc
Unit: Debt Management Team (HCMC)
Purpose: Responsible for ensuring the branch's effective management of debt collection related to Consumer Banking businesses
Main tasks:
Convince customers by phone calls, text messages and APP notice to pay overdue loans according to the allocated amount. Complying with the call script in accordance with regulations.
Update call history, information on the system.
Plan to follow up the list of customers in order of priority to recover late loans.
Monitor customer's daily payment schedule.
Detect, examine and report special cases to management (fraud, ...).
Support and advise customers when required in accordance with their respective roles and responsibilities.
Assist to Supervisor to build materials: SOP, Script, ...
Handle matters assigned by the supervisor.
Channel: Overseas Channel
Key performance index
Financial Aspect
Collection Rate
Recovery amount
Non-financial Aspect
Accomplishment and accuracy of task executions.
Number of calls
Yêu cầu
Professional requirement
Background in Consumer banking industry and solid understanding of lending and card services.
Good knowledge in MS Office applications, including Word, Excel and PowerPoint
Strong sense of responsibility, able to work independently
Experience in digital lending process is a plus
Education:
Bachelor's degree in a banking or equivalent practical experience.
Work experience:
3+ years of Collector experiences in Consumer banking industry.
Language skill
Proficient in Vietnamese and either English or Chinese is a must.
Quyền lợi
Thưởng
Performance review
Chăm sóc sức khoẻ
Cathay insurance
Đào tạo
Domestic and oversea training
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Thu Hồi Nợ
KỸ NĂNG
English, Debt Collection, Consumer Product, Call Processing, Debt Management
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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