Consumer Banking Collection Operations Staff

Unit: Debt Management Team (HCMC)
Purpose: Responsible for ensuring the branch's effective management of debt collection related to Consumer Banking businesses
Main tasks:
 Convince customers by phone calls, text messages and APP notice to pay overdue loans according to the allocated amount. Complying with the call script in accordance with regulations.
 Update call history, information on the system.
 Plan to follow up the list of customers in order of priority to recover late loans.
 Monitor customer's daily payment schedule.
 Detect, examine and report special cases to management (fraud, ...).
 Support and advise customers when required in accordance with their respective roles and responsibilities.
 Assist to Supervisor to build materials: SOP, Script, ...
 Handle matters assigned by the supervisor.
Channel: Overseas Channel
Key performance index
Financial Aspect
 Collection Rate
 Recovery amount
Non-financial Aspect
 Accomplishment and accuracy of task executions.
 Number of calls