Contact Centre Service & Sales Representative - Outbound (Telesales)
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 12/01/2025
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 11 - 13 triệu
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Some careers have more impact than others.
We are currently seeking a high caliber professional to join our team as Contact Centre Service & Sales Representative - Outbound (Telesales).
Principal Accountabilities
Impact on the Business
Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Acts a as mentor to assist new joiners as required
Operational Effectiveness & Control
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Maintains HSBC internal control standards
We are currently seeking a high caliber professional to join our team as Contact Centre Service & Sales Representative - Outbound (Telesales).
Principal Accountabilities
Impact on the Business
Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Acts a as mentor to assist new joiners as required
Operational Effectiveness & Control
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Maintains HSBC internal control standards
Yêu cầu
Bachelor's Degree in any major
Be sales-oriented, flexible, customer centric and have the ability to thrive in a team environment of seeking feedback and open to development
Excellent communication skills, be polite and friendly at all times
Display patience and empathy
Take pride in delivering what is promised in line with the customer and service expectations
Want to do a good job, is concerned about getting IT right for the customer and check everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Good English is a plus
Be sales-oriented, flexible, customer centric and have the ability to thrive in a team environment of seeking feedback and open to development
Excellent communication skills, be polite and friendly at all times
Display patience and empathy
Take pride in delivering what is promised in line with the customer and service expectations
Want to do a good job, is concerned about getting IT right for the customer and check everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Good English is a plus
Quyền lợi
Competitive monthly base salary + Quarterly sales incentives
13th-month salary
17+ paid leaves
Yearly performance bonus & salary review
Full SHUI contribution
Extra health insurance sponsored by the bank
Hybrid working style (WIO-WFH); transparent, energetic and diversified working environment
Clear career promotion path
Training and development opportunities, online/in-class learning courses in HSBC platforms
Staff loans
13th-month salary
17+ paid leaves
Yearly performance bonus & salary review
Full SHUI contribution
Extra health insurance sponsored by the bank
Hybrid working style (WIO-WFH); transparent, energetic and diversified working environment
Clear career promotion path
Training and development opportunities, online/in-class learning courses in HSBC platforms
Staff loans
Thông tin khác
TP.HCM, Tầng 12-13, Tòa nhà Centre Point, 106 Nguyễn Văn Trỗi, Phường 8, Quận Phú Nhuận, Phú Nhuận
Thông tin chung
- Thu nhập: 11 - 13 triệu
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 12/01/2025
Giới thiệu công ty
Xem trang công ty
Năm 1870 HSBC mở văn phòng đầu tiên tại Sài Gòn (nay là TP. Hồ Chí Minh). Tháng 8/1995, chi nhánh tại TP. Hồ Chí Minh được cấp phép hoạt động và cung cấp đầy đủ các dịch vụ tài chính ngân hàng. HSBC khai trương chi nhánh thứ hai tại Hà Nội và thành lập văn phòng đại diện tại TP. Cần Thơ vào năm 2005. Ngày 01/01/2009, HSBC trở thành ngân hàng nước ngoài đầu tiên thành lập ngân hàng con tại Việt Nam.
Ngân hàng TNHH MTV HSBC (Việt Nam) (HSBC Việt Nam) là một ngân hàng con thuộc sở hữu 100% của...
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