Tóm tắt công việc
1. Kitting & Device Management via Jamf:
Build, configure, and optimize automated computer deployment scenarios (Kitting/Provisioning) for macOS using Jamf systems (Jamf Pro/Jamf School).
Ensure newly issued devices automatically install all required software, security configurations, and company policies right out of the box (Zero-touch deployment).
Handle application packaging and push remote software updates to Mac systems via Jamf.
2.
IT Support & Ticketing Workflow:
Receive, track, and resolve in-depth technical issues related to macOS and Windows (hardware, profile errors, access permissions, software conflicts) for both local and international users via Jira Service Management (JSM).
Utilize Jira platforms to collaborate on tasks, escalate complex technical bugs, and maintain service-level agreements (SLAs).
Assist users in integrating Mac computers with the internal network, office printers, file servers, and global collaboration tools.
3. Administration, Security & System Communication:
Monitor security compliance on Mac devices (FileVault, Firewall, Antivirus) through configuration profiles on Jamf.
Work and communicate directly with Global IT teams, Regional IT teams, or foreign vendors to resolve major system issues.
Assist with basic administration of infrastructure systems, including local networks, Linux servers, and VMware virtualization environments.
4. Asset Management:
Manage the lifecycle of Apple devices within the company from
purchasing, activation on Apple Business Manager (ABM), and synchronization to Jamf, through to decommissioning.
Track, update, and audit all corporate hardware and software assets using Jira ITAM (Assets) to maintain an accurate inventory database.
Caring Mental & Physical Recreation:
Hybrid working
Full salary in probation & 13th month salary
Social insurance on full salary from probation
Premium Health insurance from probation
Flexible start 8AM-9AM from Mon-Fri
16 days off annually + 1 Birthday Leave
Paternity leave extra 5 days
Annual company trip; Quarterly team building activities
Club activities
Annual health check
Caring Career & Development:
Clear Career path
Foreign language & International technology-related certifications sponsoring
Well-equipped facility: Macbook pro, additional monitor,..
Soft skill workshops
Tech seminars
Monthly and biannually Recognition Awards
Performance review twice/year