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Mô tả công việc
Mô tả Công việc
JOB SUMMARY
The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES
Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means. In addition, communicate with customers when necessary to ensure verification of corrective & preventive actions.
Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive containment actions, root cause analysis, corrective & preventive actions as well as continuous improvement.
Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use Test team members are well trained with needed skills to perform required functions.
Work closely with cross-functional teams to meet delivery schedules and production goals, while actively maintaining the expected level of quality.
Maintain and continuously improve TTI quality management systems
The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement
Handle customer complaint, customer return and other customer quality requirements.
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means. In addition, communicate with customers when necessary to ensure verification of corrective & preventive actions.
Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive containment actions, root cause analysis, corrective & preventive actions as well as continuous improvement.
Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use Test team members are well trained with needed skills to perform required functions.
Work closely with cross-functional teams to meet delivery schedules and production goals, while actively maintaining the expected level of quality.
Maintain and continuously improve TTI quality management systems
Yêu cầu
Yêu Cầu Công Việc
College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
Minimum 4 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, PPAP, APQP, MSA, SPC, DOE, 8D etc. Six Sigma Green Belt certification will be an advantage.
Able to work independently and pro-actively.
Strong skills in problem analysis and solving. Good customer technical service preferred.
Good communication and interpersonal skills.
Team player with positive approach.
Good English reading, writing and speaking skills.
PC skills required (MS Office, Outlook etc.)
Quyền lợi
Laptop
Chế độ bảo hiểm
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Tăng lương
Thông tin chung
- Ngày hết hạn: 19/12/2024
- Thu nhập: Cạnh tranh
Techtronic Industries là Công ty dẫn đầu thế giới với tốc độ tăng trưởng nhanh trong lĩnh vực Dụng cụ máy, Phụ kiện, Dụng cụ cầm tay, Thiết bị ngoài trời, Chăm sóc và Làm sạch sàn dành cho người tiêu dùng/khách hàng tự làm (Do-It-Yourself, "DIY"), người dùng chuyên nghiệp và công nghiệp trong lĩnh vực cải tạo, sửa chữa, bảo trì, xây dựng nhà ở và cơ sở hạ tầng. Chúng tôi đặt trọng tâm vào việc đẩy nhanh tốc độ chuyển đổi các lĩnh vực nói trên thông qua công nghệ không dây ưu việt, thân thiện...
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