Credit Control Assistant

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If you're looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high calibre professional to join our team as an Credit Control Assistant.
Summary of Main Tasks and Responsibilities:
* Calling customers who have delinquent debts with a very standardized engagement Model that purposely drive for the effective and efficient negotiation conversations, handling inbound/outbound calls for dunning to ensure that services are delivered in a timely manner of high quality professional services, preparing and sending collection letters and emails as per the approved templates and strategy.
* Control and compliance: Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
* Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines;
* Ensuring strict compliance with government banking regulations;
* Timely implementing internal and external audit points together with any issues raised by external.
* Detect suspicious frauds via calls and timely report the case to relevant stakeholders for further investigation
* Maximize cost effectiveness by meeting the set targets.