Credit Manager/ Quản lý kế toán công nợ

1. To review and approve debtor invoices
2. To follow up outstanding accounts and ensure that remittance is made within the specified credit terms
3. To highlight and pursue the settlement of overdue accounts
4. To prepare the monthly summary of action taken against overdue accounts
5. To verify and process credit application in accordance with departmental procedure and submit to Hotel Controller for approval
6. To set and continuously review credit limits for both in-house guests and City Ledger accounts
7. To systematically follow up on collection of outstanding accounts in a manner that will yield the best timely results while maintaining good relations with the customer
8. To verify the accuracy of balances of accounts receivable.
9. To issue timely reminders and collection letters.
10. To report unfavorable information which may affect a customer's credit standing so as to allow timely action
11. To check daily which in-house guest balances exceed the house limit for appropriate follow up with the guest.
12. To follow up on collection of; Returned Cheques; Credit Card Chargeback; Skipper accounts; Late charges; Guaranteed No-shows.
13. To investigate disputed charges and to follow up on queries raised by City Ledger customers.
14. To handle all credit requests from in-house guests
15. To handle all credit card cancellation (black listed) bulletins to Front Office, Food & Beverage Outlets and others outlets. To analyze trends in Accounts Receivable balances or significant changes in payment patterns and to recap major collection problems.
16. To maintain ongoing detailed documentation of all collection efforts by account for future analysis of a customer's credit worthiness and to serve as support in the event of a bad debt write-off
17. To train all involved employees such as Front Office Associates and Food & Beverage Waiter/Cashiers to ensure continued adherence to established credit procedures.
18. To assist in collection of outstanding debts on behalf of affiliated hotels when requested
19. Compiling clear and well defined credit procedures for all positions in a formal Credit Manual.