CRM Data & Analytics Leader

Mô tả Công việc
The role reports to head of CRM for VitaDairy. The role responsible for managing and implementing VitaDairy's CRM and Analytics initiatives and. The CRM & Analytics strategy seeks to build long term, ethical customer relationships and high quality analytical output; with the goal of deriving long term values from each customers.
Responsibilities
• Plan and implement all CRM projects with the Regional and/or relevant business units so as to deliver a highly efficient CRM & Analytics platform to increase profitability and sales number for all different products and sales forces.
• Ensure that the approach is collective and comprehensive, considering people, processes, culture and systems
• Assist line manager to utilize customer data to actively prepare product treatments to optimize value for both customer and company in line with our customer propositions
• Collaborate with other team members to integrate usage as part of customer management and sales process, including processes and system improvements
• Support line manager to run initiatives/campaigns across all sales/marketing channels.
• Support line manager to Standardize all core process/workflow.
• Maintain regular data cleaning and data integrity programs to ensure that CRM database continues to have high data integrity.
• Works on assigned projects.
• Monitoring & suggesting solution to improve customer database integrity when required