CRM Executive

Địa điểm làm việc: Hà Nội

Hết hạn: 13/10/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm CRM Executive

Mô tả công việc

• Manage the customer database and ensure it is segmented effectively for targeted marketing and CRM activities
• Build CRM strategy and implementation to meet business and brand objectives.
• Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in the area of CRM and analytics.
• Evaluate and propose changes to improve the effectiveness of new customer recruitment, retention, and upselling programs.
• Build up and manage the loyalty programs to increase customer experience and customer satisfaction (gifting, events, visits...)
• Ensure customer experience and customer service standard are well executed in store
• Work closely with cross-functional task team and lead peers to optimize CRM campaigns and ensure timely deliverables.
• Work closely with marketing team to develop client communication on CRM platform which fulfill and amplify brand marketing objectives.
• Handle customer feedbacks and complaints
• Manage relationship with partners.

Yêu cầu

• Graduated from business administration, marketing or related fields
• 2 years proven working experience in Retail, CRM, corporate sales, marketing, guest relations or partnership management
• Profound in luxury loyalty, customer service, customer acquisition, re-engagement and retention strategies.
• Problem solving and result driven, attention to detail
• Interpersonal, integrity, excellent communicator
• Fluent in writting and speaking English
• IT literacy (Outlook, Word, Excel and PowerPoint) & presentation
• Hands on experience with CRM software/system
• Having social networking with high profile customers will be considered as an asset.

Quyền lợi

+ 13th Salary
+ Monthly incentive
+ Year end bonus
+ Health insurance for yourself & your family
+ Full compulsory insurance
+ 14 AL
+ Health Check
+ Team Building, Year end party, [protected info] other befenits
+ discount polilcy
+ Training and career path.
+ Great working environment.

Thông tin khác

Địa điểm làm việc
➢ Tầng 3, số nhà 21, ngõ 2, phố Lê Văn Hưu, Phạm Đình Hổ, Hai Bà Trưng, Hà Nội (Hà Nội)
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