crm initiative Project DirectorACB - Ngân Hàng TMCP Á Châu

SUMMARY:
Nowadays, the trend of technology development and digitization is significantly increasing, so organizations need to develop technology and digitization platforms to keep up with trends and competitiveness from competitors. This position has a vital role in the success of ACB's digitalization strategy which is used CRM technology for the digitization of business processes.
JOB DESCRIPTION:
- Be responsible for the delivery of high-quality CRM projects, ensuring they are delivered on time and on budget.
- Lead the develop of project processes and documentation, including project roadmaps.
- Liaise with Governance Team to ensure projects are tracked regularly and accurately.
- Determine requirements of the project such as human resources, CapEx, OpEx to build and implement new CRM systems.
- Planning and executing the implementation of CRM.
- Develop and maintain an in-depth knowledge of ACB's business needs and challenges.
- Leading project communication and best practices throughout the system implementation.
- Ensure expectations between ACB, Vendor and the business units are set well and maintained throughout the life of the project.
- Identify potential challenges to the project and communicate with the Working Team, SME and Vendor to alleviate risk to the project and ensure it is delivered per agreed timescales and cost.