CRM System Training (Automotive)

Introduction:
Regional Systems Specialist and play a pivotal role in optimizing our IT infrastructure across the automotive industry. With your expertise, you will ensure the effective and efficient operation of IT systems in various locations, enhancing our capabilities in dealermanagement systems (DMS) and customer relationship management (CRM) systems. This position requires a dynamic professional fluent in both English and Chinese to support our diverse teams and client base.
Key Responsibilities:
- Oversee the implementation and maintenance of IT systems, particularly focusing on DMS and CRM systems used extensively in the automotive sector.
- Train local IT staff and users, providing support in English.
- Identify and gather business requirements for system implementation.
- Troubleshoot and resolve complex issues related to hardware, software, and networks across multiple locations.
- Coordinate with central IT and automotive management teams for technology updates and new implementations.
- Conduct regular audits to ensure systems meet industry standards and comply with company policies.
- Manage relationships with vendors and service providers, ensuring service quality.
- Document IT system configurations, procedures, and protocols.
- Engage in strategic IT planning meetings to drive regional IT infrastructure improvements in line with business goals.