CSR

- Resolve product or service issues by clarifying customer complaints; identify the cause of the problem; make repairs or adjustments; monitoring to ensure resolution
- Open and maintain customer accounts by recording account information, processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information,
- Inputting data into the bank system for payment processing timely and efficiently.
- Handle operations of services department including cash deposit, withdrawal, term deposit, credit card payment, loan payments, closing accounts and personal loan discharge.
- Received and checked remittance appliacation via fax channel.
- Interacted with ARMs, RMs & clients about payment's information.
- Make monthly international banking report, report on inward remittance for Vietnamese individuals to the state bank of Viet Nam.
- Check data for audit.