Mô tả công việc
Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
Work closely with your customers to develop expansion opportunities and through referrals
Help customers use our service efficiently and generate direct results on the performance of their business
Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality
Yêu cầu
Bachelor's degree in Business, Marketing, Communication or related field
Previous experience in customer-facing roles (internships, part-time or full-time) is a plus but not mandatory
Problem-solving mindset with the ability to handle customer concerns effectively
English written and verbal communication skills with a professional tone
Passionate about customer success and helping people
Strong communication skills to build trust and rapport with customers
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
Organizational skills to manage multiple customers and task simultaneously
Eagerness to learn and grow in the field of customer success
Basic knowledge of MS Office or Google Workspace tools
Quyền lợi
Monthly NET take-home pay that leaves you smiling
Receive training from experts, help improve expertise, train thinking at work
Get trained in new technologies, expose and solve difficult problems of e-commerce
Great opportunity to be an official member of OCG
Thông tin khác
Địa điểm làm việc
- Hà Nội: 130 Trung Phụng, Đống Đa, Hà Nội, Đống Đa
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)