Customer Account Officer

Company Description Bekaert is a global market and technology leader in steel wire transformation and coating technologies, with a strong foundation in material science and innovation. The company's ambition is to be the leading partner in shaping the way people live and move in a safe, smart, and sustainable manner. Beyond steel, Bekaert develops advanced solutions using innovative materials and services for key markets such as new mobility, low-carbon construction, and green energy.
As a forward-thinking organization, Bekaert offers opportunities to contribute to impactful projects that support the transition to a more sustainable future. Team members benefit from an international environment that values collaboration, continuous improvement, and responsible business practices.
Role Description The Customer Account Officer is a full-time, on-site role based in Quang Ngai. This role is responsible for managing assigned customer accounts, handling day-to-day order processing, and ensuring accurate and timely delivery information.
The Customer Account
Officer will respond to customer inquiries, coordinate with internal teams (such as sales, logistics, and finance), and maintain up-to-date records in relevant systems. The role includes monitoring customer satisfaction, addressing issues or complaints, and supporting the implementation of service improvements.
The Customer Account
Officer will also assist with preparing reports, tracking key account metrics, and supporting compliance with company policies and quality standards.
Qualifications
Strong customer service and account management skills, including the ability to build and maintain professional relationships.
Competence in order processing, data entry, and use of ERP/CRM or similar business systems.
Effective communication skills in English and local language, both written and verbal, with attention to clarity and professionalism.
Organizational and time-management skills, with the ability to handle multiple tasks and prioritize deadlines.
Basic understanding of logistics, inventory, and billing processes to support end-to-end customer order fulfillment.
Analytical skills to review account data, identify trends or issues, and support continuous improvement initiatives.
Ability to work collaboratively with cross-functional teams and adapt to a fast-paced manufacturing or industrial environment.
Proficiency in common office software (e.g., Microsoft Office, spreadsheets, email tools) and willingness to learn new systems.
Bachelor's degree in business, administration, commerce, or a related field, or equivalent practical experience.
Experience in customer support, sales administration, or similar roles in an industrial or B2B environment is an advantage.