Customer Analytics Manager

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Responsibilities
• Design MIS/dashboard for business tracking, focusing on digital journey (from acquisition to engagement)
• Identifies data patterns & trends, and provide insights to enhance business decision making capability in business planning, process improvement, solution assessment, etc.
• Responsible for routine MIS reports to be delivered timely and accurately
• Optimize MIS reports to reduce the team workload and bring better insights to business
• Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
• Manage regulatory reports and ensure delivery timeline