Customer Application Support Engineer (FAE )

NXP VIETNAM

Địa điểm làm việc: Hà Nội

Hết hạn: 11/03/2022

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Roles & Responsibilities

Drive pre-sales activities to achieve successful design-in results and generate significant business through design wins.
Drive demand creation and design-in activity at customer site in close cooperation with regional marketing, regional BD, local sales and BL
Review opportunity and technical demand, propose NXP as total solution, provide onsite & offsite support; Engage with 2nd level CAS for escalation
Prepare technical proposals, formulate and define technical solution guidelines for sales team support
Conduct technical training and product demonstration
Provide strong technical expertise in support of post-sales activities
Troubleshoot applications on customer's request, resolve technical issues, conduct regular follow up on customer's technical activities, and monitor to obtain new design opportunities
Perceived by customer as a trusted consultant during development process
Make recommendations for disruptive improvement to products and roadmap
Collaborate with Business Units and Business Lines for NPI suggestions from field analysis.
Identify and align future solution roadmap with focus accounts to drive continue business
Participate in seminars, conferences, and meetings for promoting NXP products or vertical segments
Build and nurture close customer relationships
Stay informed & share information about competitive products and technologies

Candidate Profile

Bachelor/Master degree or equivalent with at least 5 years+ of related experience
Embedded software application development experience required
Embedded C and Assembly language programming knowledge required / C++ is a plus
Experience working with software stacks and operating systems for embedded systems
Experience working with embedded Linux OS is a plus
Knowledge of Microcontrollers and general-purpose peripherals (Timers, ADCs, serial communications, USB, Ethernet, etc.)

Remark:

Ideal candidate should be an electrical / electronic / Computing engineer from a reputed engineering college/university with 5yrs+ related work experience.
He / She should have an in-depth understanding of microprocessor and microcontrollers from an architecture perspective and experience in related software and hardware development tools.
He/ She should have a proven track record of successful implementations and/ or technical customer support activities.
He/ She should have excellent communication and presentation skills as he/she would be involved in conducting technical training sessions for various customers and partners.
Good command of English Language (written and communication) is mandatory.
Independent and self-motivated professional.
Some travelling to regional countries is expected.