Customer Care And Quality Control

AURORA TRAVEL co.,ltd

Địa điểm làm việc: Hà Nội

Hết hạn: 03/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Mô tả công việc

1. Customer care:
• Daily phone calls to the clients and make a report to sale/manager/agents
• Attending at the hotel for greeting clients and offering welcome gifts
• Keep in touch with the clients during their tours until they reach home safely.
• Make periodical report to manager board
• Participate in complaint handling process for clients
• Support the clients in case of any problem on tours such as health issue, etc...
2. Quality control
• Collect all the main issues via the daily phone calls and Tour remarks to have an overview assess about suppliers as well as company's services.
• Coordinate with other teams to share information and exchange experience for smooth services control.

Yêu cầu

• Good at foreign language at 4 skills of listening, speaking, reading & writing (English/Spanish)
• For care who speaks English, if you know French it will be an advantage
• For care who speak Spanish, if you know English it will be an advantage
• Accept unexperienced staff
• Be patient, calm and can work under high pressure

Quyền lợi

• Negotiable - To Be Advised on interview, depending on experience.
• Pay insurance according to the law + Special health insurance package
• Quarterly, annual, holiday bonuses...
• Travel domestically and internationally according to Company policies and other special programs.
• Product inspection trip and training courses according to company regulations
• The Company's maternity pay policy in addition to insurance salary.
• Happy hour policy at the office.
• Off Saturday, Sunday
• Friendly and progressive working environment.
Bảo hiểm xã hội, Bảo hiểm full lương, Du lịch hàng năm, Thưởng cổ phần, Bảo hiểm sức khỏe, Khám sức khỏe định kỳ, Phụ cấp thâm niên, Thưởng tháng 13, Bảo hiểm sức khỏe ngưởi thân, Team building, Signing bonus, Thưởng hiệu quả làm việc

Thông tin khác

Địa điểm làm việc
- Hà Nội: Hoàn Kiếm
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 18:00)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 03/02/2025

Giới thiệu công ty Xem trang công ty

Aurora Travel Co., Ltd, established in 2003, is one of the leading travel and tour company in Vietnam. It has major offices in Hanoi Capital and Hochiminh City. The company has been providing quality services to international business and travel. For more information, please visit its website at...

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