Customer care managerCông ty TNHH Bệnh viện Việt Pháp Hà Nội

- To supervise all receptionist/health-check coordinator/cashier/patient guide/booking/direct billing/medical record clerk/dental assistant/specialist assistant/medical secretary teams in every aspect related to their tasks and duties.

- To handle any matters related to customer care perspective promptly.

- To conduct necessary training sessions for staff in customer service field

- To coach staff in their performance implementing hospital standards of practices.

- To assure disciplines are satisfied in the whole department such as staff working time, staff uniform, hygiene and appearance, other workplace requirements ....

- To assure every hospital stipulated procedure, processes, protocols involved are respected at all times.

- To look after all OPD/IPD patient scheduling assuring maximal hospital capacity and patient satisfaction.

- To liaise with Customer Administration Manager in rostering staff coping with actual situation of needs of OPD/IPD or site work on daily basis.

- To liaise with Customer Administration Manager in supervising all work stations assuring standard set-up, hygiene and outlook.

- To supervise and coach on the staff's compliance as per hospital stipulations for patient consultation, admission, consent to treatment, agreements, medical records ..... upon medical indications.

- To supervise and coach the processes for cross exchange patient information following DPDP standards.

- To supervise staff on timely compliance with hospital quality and risk procedures in quality aspect including of reporting on incidents or feedback.

- To seek or propose ideas for improvement measures

- Good spoken and written English and Vietnamese

- Very good telephone communication skills

- Good organization skill

- Supervisory skill

- Computer office software literacy

- Skill of dispute handling

- Ability to work independently

- Ability to work with team

- Salary package in details will be discussed during the interview

- Specific KPIs target and KPIs incentive on top of Salary Package will be discussed, if any

- Contribution of all Compulsory Insurances (Social Insurance, Health Insurance and Unemployment Insurance) from starting date

- Working Time: Standard working time is 44h/ week; 24 working days per month

- Annual Leave: 14 Days per year

- Sick leave: 06 days/ year (full paid)

- Monthly Service Incentive

- Yearly Performance Bonus

- Free consultation for staff, staff's spouse & children under 18 years old at HFH. Special rate for staff when using services of Hanoi French Hospital (HFH)

- Health Insurance, Accident Insurance and Life Insurance for all employees

- Other benefit as Hanoi French Hospital (HFH) policy.