Customer Care specialist for international markets (english/ deutsch)

*Open for both local Vietnamese and Expats
1. COMMUNICATE WITH CUSTOMERS THROUGH CHANNELS
• Receiving requests for advice and support from customers related to products and services through all channels: Calls, Emails, Website, Fanpage, Social Network according to manager's assignment.
• Getting potential customers to transfer to relevant departments
• Survey of customers' opinions and satisfaction about products, services and aftersales activities.
• Implementing customer care programs as planned (recall, promotional, loyalty programs,...)
• Record and report feedback from customers then propose timely and effective solutions.
• Answer customers' inquiries according to the Corporation's current policies
• Request:
+ Ensure to solve and provide information to customers in accordance with issued policies and procedures
+ Receive and thoroughly handle customer inquiries and complaints.
2. MAINTAIN AND DEVELOP CORPORATE CULTURE
• Ensure maintenance and development of corporate culture
• Understand the rules and regulations of the company and the Customer Care Center.
• Be friendly with colleagues, enthusiastic to participate in activities of the company as well as the Center and the department
• Comply with the company's rules and regulations.
3. OTHER
• Perform other tasks as directed by the manager
• Actively participate in training courses and annual activities of the company.