Customer Delivery

Phúc lợi
Chế độ bảo hiểm
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Nghỉ phép năm
Mô tả Công việc
Role Summary
Managing cohorts and ensuring a smooth and unique learning experience for learners by indulging in a lot of academic activities on a day to day basis. To be successful as an Academic Associate, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
Roles & Responsibilities
Manage day to day operations for a smooth academic delivery consisting of project feedback, doubt resolution, live sessions, mentoring and vendor management.
Deliver projects and products within budget, timeline, and resource constraints.
Create and sustain a network of professional freelancers and industry experts for grading, conducting live sessions, Mentorship, etc.
Maintain and monitor quality, project plans, project schedules, budgets and expenditures.
Coordinating with cross discipline team members to make sure that all stakeholders are on track with project requirements, deadlines, and schedules.
Preparing status/weekly reports by gathering, analyzing and summarizing relevant information.
Work with Technology team to automate dashboards, analyze and interpret data. Apply knowledge and experience along with the analytical approach to diagnose and resolve issues in unique and complex customer environments.
Yêu Cầu Công Việc
At least 2-4 years of experience in customer service.
Strong customer-focus and problem-solving attitude
Ability to deliver projects and products within budget, timeline, quality and resource constraints
English flucency, knowledge of MS Office Suite, MS Excel is a must
Exceptional verbal, written and presentation skills
Ability to work on multiple tasks independently
Thông tin khác
Bằng cấp:
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