Customer Experience Design Lead - Digital Bank

Be the change agent to bring customer-centric digital design to the front line of business solutions.





Description



* Identify customer pain point and opportunities by conducting research using different methods.

* Analyze existing customer data and create research to collect necessary data.

* Design end-to-end journey that solves user and business pain points.

* Test prototypes, collect responses, analyze and come up with innovative solutions.

* Collaborate with cross functions to ensure effective implementation of design.

* Be the voice of the customer to bridge the gap between the bank and customer.





Profile



* 5+ experience as researcher/ strategist in innovation, customer-centric services and designs.

* Bachelor's Degree in Psychology/Design or related field. Master's Degree is a plus.

* Experience in banking and digital banking is preferred.

* Strong business acumen.

* Proven experience in conducting research and delivery service blueprint concepts, storyboards.

* Basic knowledge of tools such as Sketch, Adobe CS, and InVision as well as basic knowledge of HTML.





Job Offer



* Attractive package: Based salary + 13th salary + yearly performance bonus.

* Professional working environment.

* Be a change agent on the journey to digitalize the whole business.





To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Van Nguyen on +84 28 6284 8292.