Mô tả công việc
Mô tả công việc
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Respond promptly to customer inquiries through various communication channels (phone, email, or chat) with professionalism and courtesy
Provide clear and accurate information to customers regarding products, services, orders, and policies
Escalate complex issues to the appropriate departments for further investigation and resolution
Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
Follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded
Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
Provide recommendations for process improvements to enhance efficiency and customer satisfaction
Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company's customer relationship management (CRM) system.
Yêu cầu
Experience in handling customer inquiries and resolving issues in a professional and timely manner
Excellent verbal and written communication skills to effectively interact with customers and internal teams
Active listening skills and ability to empathize with customers to understand their needs and concerns
Strong problem-solving abilities to address customer issues and provide suitable solutions
Ability to think critically and adapt to changing situations while maintaining composure
Passion for delivering exceptional customer experiences and a commitment to exceeding customer expectations
Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction
Familiarity with customer support tools and CRM systems is a plus
Flexibility and willingness to adapt to evolving roles and responsibilities within the customer experience domain.
Bachelor's degree or equivalent experience in a relevant field is preferred
Previous experience in customer service, customer support, or a related role is required
Quyền lợi
Thưởng
Compensation & Benefits: Competitive and attractive salary package, 13th-month salary Receive bonuses and other employee benefits in accordance with state regulations, with a competitive total income package (including 13th-month salary)
Chăm sóc sức khoẻ
Social Insurance: Full salary-based contribution
Nghỉ phép có lương
Seniority Leave: Additional annual leave for employees with 3+ years of service
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Thông tin khác
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Thông tin chung
- Thu nhập: 8tr-15tr ₫/tháng
Nơi làm việc
- Phan Huỳnh Điểu, Ngũ Hành Sơn, Đà Nẵng, Việt Nam