Customer Experience & Product Support

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Position Summary
The Customer Experience & Product Support position is responsible for enhancing customer engagement, driving lead generation and sales conversion, supporting customer experience initiatives, organizing Canon activities and events, and managing demonstration equipment and facilities. The position plays a key role in building relationships with customers and partners while contributing to Canon's business growth through customer interactions and product experience programs.
Key Responsibilities
1. Customer Experience & Product Demonstration
• Welcome and engage customers and partners visiting Canon Business Space and other Canon activities.
• Facilitate product demonstrations and hands-on experiences of Canon imaging products and solutions.
• Provide professional product consultation and customer support to ensure positive customer experience.
• Support customer inquiries, product registration, and related customer service activities.
2. Customer Engagement, Lead Generation and sales conversion
• Generate leads and gather customer insights through Canon activities, events, and engagement programs.
• Build and maintain strong relationships with customers, partners, and key stakeholders.
• Convert qualified leads to sales opportunities and contributes to sales achievement.
3. Event, Workshop, Livestream & Community Support
• Plan & Execute workshops, training classes, product launches, livestreams, podcasts, community events and customer engagement activities.
4. Equipment & Facility Management
• Coordinate equipment loans following Mar-com team requests for customers, KOLs, agencies, and business partners.
• Manage and maintain equipment to ensure it remains organized, fully operational, and ready for customer activities and events.
• Support the daily operation and maintenance of Canon Business Space, including demo and livestream areas.