Customer Experience & Product Support

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Position Summary
The Customer Experience & Product Support position is responsible for enhancing customer engagement, driving lead generation and sales conversion, supporting customer experience initiatives and organizing Canon activities and events. The position plays a key role in building relationships with customers and partners while contributing to Canon's business growth through customer interactions and product experience programs.
Key Responsibilities
1. Customer Experience & Product Demonstration
• Welcome and engage customers and partners visiting Canon Business Space and other Canon activities.
• Facilitate product demonstrations and hands-on experiences of Canon imaging products and solutions.
• Provide professional product consultation and customer support to ensure positive customer experience.
• Support customer inquiries, product registration, and related customer service activities.
2. Customer Engagement, Lead Generation and sales conversion
• Generate leads and gather customer insights through Canon activities, events, and engagement programs.
• Build and maintain strong relationships with customers, partners, and key stakeholders.
• Convert qualified leads to sales opportunities and contributes to sales achievement.
3. Event, Workshop, Livestream & Community Support
• Plan & Execute workshops, training classes, product launches, livestreams, podcasts, community events and customer engagement activities.
4. Equipment & Facility Management
• Coordinate equipment loans following Mar-com team requests for customers, KOLs, agencies, and business partners.
• Manage and maintain equipment to ensure it remains organized, fully operational, and ready for customer activities and events.
• Support the daily operation and maintenance of Canon Business Space, including demo and livestream areas.