Customer Facing Logistics Officer

Department: Plan & Deliver - Operations



Key objectives

- Provide excellent customer service in execution of perfect order processing and invoicing

- Monitor the new design network and do cost simulation for Logistics Trading Term



Job Responsibilities:

- Process Daily Order from Sales/Customer. Process POSM/ gimmick/ sampling orders upon commercial request

- Prepare daily report of distributors stock availability, order in/out, OTIF via 3PL and distributor.

- Manage a healthy stock at customers by proposing orders through understanding their true demands

- To build key customer relationships that will drive customer service excellence for both FCV and the customer. Stakeholder : Logistics, 3PL, Sales, Customer's Supply Chain Department.

- Handle delivery & payment issues, recall, return, liquidation and other customer queries, complaints

- To be the main contact that will coordinate Plan & Deliver and customer management initiatives across the Order-to-Cash process

- Other tasks assigned by the Line Manager