Customer Management Senior Executive (Ocean Export)

General Description
Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
Ensure Customers are invoiced for all shipment related charges
Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
Specific Accountabilities
Run compliance check against corporate and legal guidelines
Run compliance check against destination country ocean freight SOP
Ensure valid quotation for Shipper is in place
Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time - as applicable
Receive volume forecast information from Destination Office and overlay with Shipper's volume forecast - as applicable
Continuously provide Shipper's volume forecast information to Export Operations Team and Destination Office
Handle continuous pre-shipment status follow-up with Shipper and inform Destination office - as applicable
Receive booking request from Shipper or Destination Office
Qualify booking request details against customer service agreement and current market conditions
Request and receive VGM details from Shipper - as applicable
Relay VGM details to Export Documentation Team
Request and receive pickup instructions from Shipper and relay to Operations Team
Request update from MDM Team (Master Data Management) as applicable
Capture Shipper's booking request in TMS (TANGO) for file creation - as applicable
Initiate credit check for Shipper and follow up on credit issues with Finance Team
Evaluate requested routing, equipment availability and enter preferred carrier routing into TMS (TANGO)
Handle 'telex release' procedure according to ocean freight SOP - as applicable
Facilitate communication between Customer and Export Customs Team - as applicable
Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
Notify Export Documentation Team of any changes required to draft B/L
Evaluate and ensure shipment profitability
Generate operational reporting for Customer - as applicable
Ensure compliance with Customer specific KPI's - as applicable
Verify and create income reserves and cost accruals in TMS (TANGO)