Mô tả công việc
Act as the primary contact for customers regarding quality concerns and product quality issues.
Lead and supervise customer complaints, non-conformities.
Lead root cause analysis and corrective/preventive action activities using quality tools such as 8D, 5 Why, and Fishbone Analysis.
Ensure timely and effective closure of customer complaints and corrective actions.
Collaborate with Manufacturing, Technical Engineering, and other departments to resolve quality issues.
Support customer audits, assessments, and quality reviews.
Prepare and present quality reports to customers and management (by conference).
Ensure compliance with customer requirements, company standards, and applicable quality management systems.
Yêu cầu
Understanding of quality management systems such as ISO 9001.
Proficiency in quality tools and methodologies: 8D problem solving, Fishbone Diagram, FMEA, SPC.
Effective communication and presentation skills.
Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
Good command of spoken and written English.
Japanese language skills will be considered an advantage.
Ability to communicate professionally with international customers through meetings, reports, and email correspondence.
Quyền lợi
Khám sức khỏe hàng năm
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Tư vấn dịch vụ khách hàng
,
Dịch vụ khách hàng
,
Quản lý chất lượng (QA / QC)
Thông tin chung
Nơi làm việc
- Thành Phố Thuận An,
- Bình Dương