Customer Relations Specialist (Part-time)

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
About This Role
We are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential by joining great organizations, learning the right skills and building great teams.
We're looking for a Customer Relations Specialist (Part-time) to join our Customer Relations and Insights team, to grow Glints' brand presence in Vietnam and support the company's products through various customer support channels.
What You'll Be Doing
You will be responsible for providing practical and prompt solutions to the customer and delivering WOW! Service champion to every customer engagement. With your passion and enthusiasm in customer relations as a frontliner team to serve Glints customers, you will provide great insights on our customer's needs and implement best practices to achieve the best results in Customer Satisfaction (CSAT) score.
In this role, you will:
Responsible for customer needs through live chat, social media, and email.
Manage large amounts of incoming inquiries.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Why You Should Join Us
Working in the customer service area will familiarize you with a number of different operating systems and programs that will be useful in many other careers and roles that you may have later on down the track and you will become the Service Champion!
Regional network: you will join one of the most diverse workplaces, and you will get to learn on how to work with regional stakeholders across Asia
Flexible working arrangements: as part of our commitment, we empower human potential by providing flexible working arrangements, so you'll get to work anywhere according to your preference
Who We Are Looking For
0-1 year of experience in customer service/contact center (non-voice), fresh graduates are welcome.
Can commit fixed part time working hour: 5 hours/day (10 AM - 4PM, 1 hour break included)Good command of English and Vietnamese (Both verbal and writing)Minimal Diploma from any major.
Proven customer support experience or experience as a client service representative.
Nice to have familiarity with CRM systems and practices tools like Zendesk, Freshdesk, Salesforce, and ZohoEmpathetic and stress tolerance
A team player, but also a self-starter
Strong interpersonal skills
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Lever internal reference: ac8b6592-7aeb-4271-ba53-026798fa1034