Customer Response Staff

• Administrative Tasks:
o Receiving and delivering dental products.
o Making warranty cards.
o Writing invoices.
o Purchasing, importing, exporting, and shipping.
o Communicating with dentists about their orders.
o Monitoring and pushing technicians to ensure timely delivery to customers.
o Approving payments for production-related costs (printing, outsourcing, etc.).
o Periodically updating customer lists, contact information, technical requirements, and customer-related information.
• Customer Care and Response:
o Regularly communicating with customers and gathering feedback on products and services.
o Sending information and introducing new programs to customers.
o Notifying customers of changes in sales personnel or contact points.
o Sending monthly debt reminder notices.
• Reporting:
o Preparing daily reports on the number of orders, missed deadlines, remakes, and reasons.
• Business Development:
o Visiting business partners.
o Visiting long-term receivable customers.
o Delivering debit notes.
o Conducting market research through Google or Facebook.
o Creating quantity and specific gravity files for each prosthesis manufactured.