Customer Service Assistant (Forwader Company)VIETFRACHT HCM

- Handle customer enquiries, check quotation (Air/Sea) with agent and suppliers.
- Ensure all requests for quotation are attended to in time and meeting deadline.
- Ensure supplier rates as well as customer profiles are updated & filed properly
- Well co-ordinate with other related department to ensure all operations steps are done timely & properly: booking, issuing doc's, updating data in System.
- Follow-up on export/import shipments until shipment completed.
- Work with Logs/Import/Export to arrange the cargo fulfill customers' schedule
- Update rate & schedule to agents/ customers/ sale
- Arrange booking and update schedule with carrier
- Comply to specific customer SOP and monitor respective KPIs
- Credit following up
- Obey company regulations and stipulation.
- Well communicate and coordinate with customer /carriers and affiliated business suppliers/ partners.
- Support Sales team to contact/ take care with customer.
- Other tasks as assignment by Head of department