Customer Service & Documentation Executive (CS & Docs Executive)

Job Summary: The Customer Service & Documentation Executive is responsible for coordinating import and export shipments, preparing shipping documentation, and providing timely support to customers, overseas agents, and service providers. The role ensures operational accuracy, regulatory compliance, and efficient shipment execution in accordance with company procedures and service standards.
Key Responsibilities
• Coordinate and monitor import/export shipments via sea freight and air freight from booking to completion.
• Prepare, verify, and issue shipping documents including Booking, Shipping Instructions, HBL/MBL, HAWB/MAWB, Arrival Notice, Delivery Order, Debit Notes, Credit Notes, and Job Costing.
• Update and maintain shipment information in the company's operating system accurately and timely.
• Serve as the main point of contact for customers, overseas agents, carriers, and service providers regarding shipment status and requirements.
• Ensure timely updates, accurate documentation, and compliance with company SOPs and customer requirements.
• Coordinate with shipping lines, airlines, trucking vendors, customs brokers, and overseas partners to ensure smooth shipment execution.
• Support freight quotations, rate inquiries, and operational solutions.
• Verify shipment costs and coordinate billing-related documentation.
• Maintain strong customer relationships and provide professional customer service.
• Prepare operational reports and perform other duties assigned by management.