CUSTOMER SERVICE EXECUTIVE (CHINESE SPEAKING)

Key responsibilities:
● To response and ensure the customer enquiries and requests are addressed in a timely manner
● To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers' requirements are met
● To handle customer complaints according to the Company procedures and service standard.
● To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
● To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
● To assist and back up other team members and provide supports and report to