Customer Service Executive/ Chuyên Viên Chăm Sóc Khách Hàng

• Take care for customers of the company
• Handle customer complaints by providing solutions in a timely manner to ensure the customer is satisfied
• Coordinate with Sales and production team to schedule Shippers to deliver the orders to customer sites on time.
• Identify customers' needs and requirements in order to recommend the appropriate product or service to upsell
• Keep good record of all inquiries/problem and our actions so they are easy to find later.
• Work with colleagues from production and sales when necessary to resolve customer complaints
• Provide feedback to other departments to help improve sales, marketing, and business processes
• Develop a deep understanding of the products in order to answer questions from customers quickly
• Do regular surveys with customers to understand their level of satisfaction with our products and services